Monday, September 18, 2017

It's Monday in the Swamp

I promised myself I'd get outside and do some weeding, but that didn't happen.  I did phone chat and online chat with my internet provider who kept sending me in circles.  At one point a lady with a strong, non southern accent, asked if she could help me with anything else and I replied that since she hadn't helped me with anything that would be hard for her to do. Frustrating phone calls amp up my sarcasm level and it's never very low to begin with.
I filled out a survey from Apple today about their support and it was a real mixed review I gave.  At the end when I was asked how the support could be improved I told them that their tech people need to listen more, break their advice down to a nontech person's level and really go step by step.  When I was working with them yesterday we were using my computer and my phone and they would tell me to do something but not tell me which device to use.  It was quite frustrating.

Now for something completely different.  I use to wonder how whole civilizations disappear.  But looking out my window at the weeds in our garden it's easy to picture it disappearing.  I got out there twice last week and Mac was there today, but it's still a mess.  Maybe tomorrow.

Warm day in the swamp 88º,  too warm, but walking this morning wasn't too bad.  But now it's time to go exercise so we'll see how that goes and which body part squeals the loudest.

18 comments:

  1. Our last internet provider was awful!! There was one occasion when I was on the landline shouting at them, and Malcolm was on the mobile phone, shouting at them (we had given up trying to be polite by then!!!)

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  2. Our internet is through a small regional telephone cooperative, and one reason we stay with them is because they actually have decent tech help 24 hrs a day. Now if it's a question they can't walk me through, a visit to the house could take days, but it hasn't happened often.

    BTW, I LOVE sitting in the sarcasm section, and I thought you were going to say that whole civilizations disappear when they become dependent on customer service call centers. :)

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  3. My phone comment from yesterday times 100.
    Civilization will die off because people do not listen.

    cheers, parsnip

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  4. You tickle me. :) I love what you said to that lady! For the most part, I can't understand a word any of them say.

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  5. I would hate to be in customer service and get what I have given out. I swear some customer service people have to be deaf.

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  6. Weeds were what happened to Central America. Fools start pulling weeds and then another civilization's ruins appear

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  7. If you can understand their speech that is a good thing, we always seem to get folks that cannot speak English :(

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  8. We have to call India for IT support for the company I work with. No one really likes to call them because you can't either understand what they are saying or because Indian men have low opinions of women they can be a bit arrogant (though I'm sure they get tons of training not to). I actually had one technician tell me "you aren't listening to me" when I was trying to figure out what he was wanting me to do. Thankfully I had him on speaker phone and hubby was there at the time, heard the interaction, and helped me figure out what to do what he wanted me to do. Last week my internet was down on only one computer. Called our local cable company who verified signal was not being reached to that computer and scheduled a repair appointment. I got the brilliant idea (why didn't she suggest this) to reboot my modem. Did it and up and running.

    Its cooling off down here. Actually was a period of time today the air conditioner didn't run for 4 hours!

    betty

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  9. Sorry but I had to laugh about your phone conversation. Same thing happened to me with Dish Network with online chat. 45 Minutes I wasted. When I actually called them, I was so relieved to hear a guy with a southern US accent answer my call. He fixed my problem in 5 minutes! My dear hubby has a lovely accent so it's not about these folks being outsourced workers. It's about not taking care of the customer's needs. I do hope you can get it fixed soon. My best to you. Pat xx

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  10. I leave all the tech stuff to Mick as I know I won't be able to understand a thing they tell me, as you say, they don't talk in plain English for those of us who haven't a clue.

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  11. I hate having to contact Apple. My fuddled brain can't seem to understand their language let alone instructions for what to do.

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  12. I'm with Jo, I leave all that stuff to Paul.

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    Replies
    1. And I'll be you guys have to do it in French. I could do it in Spanish if I was desperate, but that's about it.

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  13. I leave it to my husband too, my nerves and temper would not be able to stand it.

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  14. I start off being friendly and polite but sadly it never ends that way.

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  15. I always count to ten before making the call!
    However, by the end of the call ... Grrrr

    All the best Jan

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  16. I find it very frustrating to call any customer service. A lot of times with an out of country call centre they are working from a script and just go through it without really understanding what they are saying. Usually if we have an internet problem and I know it's not something we've done hubby actually goes in the local office.

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  17. It's hot here, too (90º, ugh), but every once in a while I seem to catch a whiff of slightly drier, cooler air. It's probably just wishful thinking on my part...

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