They worked quietly, cleaned up after themselves and had our heat pump up and running in a bit more than 4 hours. I'm very impressed. It's going to be a cold week with lows in the lower 20's by the end of the week so I'm very happy to have my heat restored.
Isn't it nice when things go just as they were promised. We kept waiting for them to have a glitch, find out they couldn't use our ducting, that the outside part wouldn't fit on the stand with the upstairs unit. But no, none of that happened. They just worked away, finished up, showed us how to use it, gave us the paperwork and took our check. Job well done.